It went well considering…although I didn’t get finished until 7.15pm
The library was busy all day. The main enquiries from students have been how to log on, how to get passwords changed, how to connect to the WiFi, how to find books in the catalogue and find them on shelves and also printing. There has been so much printing today, students printing off large documents of many pages – there’s definitely not a move by students to have it all online to read. They want it available online but then to print out and read and keep.
Password changes, while quick and easy to do are something that we need to look at automating. We need to look at giving feed back about enrolment as it seems students are enrolling and then coming straight to the Service Desk to get passwords reset.
Other things that I’ve done today include helping on the IT Helpdesk at lunchtime dealing with the phones and tickets.
ALS/ RFS meeting – update on journals, LMS and library refurbishment.
A look round the new Learning Commons, LC2, which should be ready at the end of September.
Sorting out some interviews for next week.
Communications Group meeting – for November we need to promote some library related events such as Book Week Scotland, raise awareness of new books and resources ‘Resource of the week’? Create content for the digital displays especially in the Learning Commons and look at content for ‘You said, we did’ posters etc.
Staffing – evening and weekend staffing is sorted out now although we still have a vacancy for lunchtime cover at the Learning Commons. There are also some secondments that have required documentation submitting and there is a possible vacancy coming up.
On going training on the usual things including the Library Management System and the IT related tasks that Service Desk staff need to carry out. Plus some university wide online training on information security and governance etc.
Stock relegation (weeding) is continuing at a pace, mainly due to my prompting and the fact that we have a full complement of staff at weekends now.
The library building, while needing some updating and improving, is a great place and is always busy with students. One of the best things about it is it’s location on campus amid beautiful gardens and grounds.
We’re now at the end of October and at the end of week 7. The time goes incredibly quickly without a chance to think about what is happening.
The beginning of semester went well especially with the opening of our Learning Commons. This is a space in the main part of the university that is being managed by Information Services and staffed on a daily basis by the Customer Services Team. It is part of the library but at a separate location – no books but study spaces of various types including group areas and rooms. It looks really great and is popular.
We’re there from 11.00am – 4.00pm to answer enquiries in the same way as we do at the Library Service Desk.
The new Library Management System is working well although, as expected,we have had lots of configuration tweaks to make after going live and also on-going training for staff. It’s a matter of everyone getting used to it and using new procedures (not trying to replicate previous practices!). The evening and weekend staff have had to do a lot of learning on the job but we’re all getting there.
Monday, a packed day of meetings and things to sort out
- Weekly catch up meeting with Service Desk Supervisors including rotas and procedures for the new Learning Commons
- Meeting with the security firm who provide coverage in the library building during 24/7 opening which starts from the beginning of semester through to mid-December
- Discussion regarding Alma (Library Management Platform training) for Customer Services Team and related teams before the beginning of semester
- Meeting regarding communication of developments with the Library Management platform – relevant and timely communication for users, staff and students, and also for Information Services staff
- Meeting of operational board of Learning Commons
- Pre-handover meeting for project board of Library Management Platform
- And then…after 5 o’clock, catch up with Evening Librarian Supervisors and shortlisting for Customer Services Team vacancies
- 8 o’clock – library closed and home time 🙂
A Monday and no meetings so a chance to catch up on tasks
1. Social media – quick check of twitter feed and Facebook page. I do have alerts for them set up so shouldn’t miss anything but I don’t post to them over weekends. Added some quick posts and checked for anything interesting. Scheduled some posts about the power hour sessions that are coming up this week (Information Services training sessions).
2. Sent emails to various people in my team to suggest some training opportunities that are available and signed up for a couple of sessions myself
3. Checked up on the IT Helpdesk temp that we have working for us at the moment – had a chat with him to make sure he is ok with everything and knows who to ask if he needs support. Chased up a few outstanding requests. Sorted forms.
4. Authorised holidays and checked the HR system for sickness and absence records
6. Wrote up the notes from the Service Improvement Group meeting that I chaired last week. Had a think about how we are going to tackle the next stage of the changes that need to be implemented. Circulated notes, actions and suggested next steps. Need to put a date through for a meeting.
7. Talked to the Information Assistants about the tasks and activities they are up to and the tasks that I would like them to do. Asked them about shelving and how we are keeping a record of work flow.
8. Confirmed details of a visit to Uni of Edinburgh library for some of the Library Assistants
9. Wrote up some PDRs from last week with review statements and confirmed objectives for forward job plans
10. Liaised with Subject Librarian and Resource Manager about a user enquiry that was taking up lots of resource and time
11. Helped on the Library IT Helpdesk as there was a queue as I was passing – mainly password issues and also staff wanting to change email set-up on mobile devices due to change to O365
13. Talked to evening staff as they began their evening shift as Evening librarian not here and updated them on things that have happened during the day
The good thing about days when I don’t have meetings is that I can make a bit of time to talk to staff and just generally be about the place to see what’s happening. It works well for me on a Monday as it gives me a chance to sort problems out at the beginning of the week and set tasks and get feedback.