Planning, meetings, opening times, open days, comms and library management system reports.

Monday 24th July

  • Planned meetings re IT Helpdesk system – ongoing maintenance and development
  • Late evening opening – the Library has been open 9:00am-5:00pm Monday to Friday during June and July.  From 31st July we open 9:00am-8:00pm Monday to Thursday and  9:00-5:00 Friday (closed weekends).  This is mainly because exam resits take place in the first two weeks of August.  For staffing, some of the semester only part time staff come in and work extra hours and some daytime staff cover the rest.  We keep these opening hours until start of semester when we are open 24/7.
  • There are campus Open Days starting 30th September – we usually have an Information Services stand at the event so it means working on a Saturday.  It is a good event to be involved in and it is great to have the opportunity to talk to prospective students and their parents.
    There are student ambassadors who show people round and we are just updating the information that we give to them telling them about the Library and Information Services.
  • I’ve had various enquiries from around the University about using spaces in the Library and Learning Commons especially for enrolment and welcome events.  It’s about finding a balance between the space being available for open access use by everyone and making areas available for specific activities or events.
  • IT Helpdesk – we have staff off on holiday this week so I covered the IT Helpdesk phone and tickets at lunchtime
  • We have a cross team meeting once every 6 weeks between Academic and Learner Services and Resource and Facility Services.  We take it in turn to take the minutes/notes although this gets out of sync sometimes so I pick it up.  With meetings like this that are internal to our dept and mainly operational, I’m in favour of us having notes and actions from the meeting rather than minutes as basically I don’t think we have the time or resource for the latter.  Also I type them up on a laptop while the meeting is going on as it saves time.  It is good to have opportunities for discussions between teams and helpful to keep track of what is happening with new developments.
    Topics discussed this time included the role of the role of the IS/Library reps, journal requests, book repairs, requests for book orders, law reports review and resource subscriptions.  We also discussed the library refurbishment enabling works.
  • Comms – posted to Information Services social media accounts.  Mainly about the enabling works in the Library and the access to spaces and resources.  Also followed up various people about posters and banners.
  • Library Management System reports – spent a couple of hours with our Systems Librarian looking at Alma reports.  What I would like is a personalised dashboard  although once we’ve been looking at it most of the reports that I am interested in are in the standard Fulfilment/Circulation or Inventory dashboards.  It’s good to dedicate some time to system rather than people stuff and have a look at what we can generate which is useful and relevant for service development.  There are some issues that need looking at as far as the user/patron data that is fed into the LMS from our University student information systems and how we can  use this effectively.

 

Staffing, VR, Study spaces, refurbishment… #change

Our team was restructured last year in the first part of 2016.  It was successful and the structure of the team is much more coherent now and will enable us to deliver the service more effectively.  We had some vacant posts and some of these were filled.  But as everyone knows, who has been through this process, it is very time consuming.
So by the middle of this semester we were more or less settled and then…the University announced a Voluntary Redundancy Scheme…and so, on we go with that.  It is due to finish at the end of April.  It is a really good deal for those members of staff that can take it and obviously it is important for the University to be in a secure financial position and make savings where necessary.
It will undoubtedly mean more changes but I think that things change anyhow and it’s important to make the best of the good times and be resilient for the changing times.  The other change that is happening is that our Director of Information Services is retiring and there will be a recruitment process to find a replacement.  This is a real shame as he has been great and has been vital to the success of our integrated Library and IT departments as Information Services.

We are at the beginning of a library building refurbishment project that will see the library transformed through out.  The enabling work is starting soon with planning to move stock and plans for furniture moves and optimising study space.  The refurbishment will mean major changes to the learning environment for students and also for staff – we will be moving to open plan working areas.  We have been doing some process improvement exercises to look at how we will be able to do things more effectively in the future.

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