Mid-semester already and at the 'wading through treacle' phase. We have had the excitement of the beginning of semester with new developments such as Learning Commons 2 opening and getting the Library re-organised for the start of the refurbishment works, and now it is work, work and more work. The Library building itself is busy … Continue reading Sunny in parts…with scattered showers
Monday 24th July Planned meetings re IT Helpdesk system - ongoing maintenance and development Late evening opening - the Library has been open 9:00am-5:00pm Monday to Friday during June and July. From 31st July we open 9:00am-8:00pm Monday to Thursday and 9:00-5:00 Friday (closed weekends). This is mainly because exam resits take place in the … Continue reading Planning, meetings, opening times, open days, comms and library management system reports.
The UCISA SSG conference was held in Bristol last week 5th, 6th and 7th July. I attended the first two days and found it interesting and informative. It is always an excellent conference and manages to be both inspirational and useful which is no mean feat for an education or an IT conference. It is … Continue reading UCISA SSG Conference 2017 #ussc17
December update - we're nearly there at the end of semester. Last day of exams is 16th December so that is the final day for students. Then we have a week of 'normal' working up until Friday 23rd December. So, things that have been happening: Monitoring of the study spaces Managing the Learning Commons Staffing … Continue reading December update
The day by day weekly summary has become, temporarily, a week by week monthly summary as time to reflect during the first few weeks of semester is scarce. Added to the usual frenetic activity has been continuing work on the process of procuring a new Library Management Platform (LMP). During September there was scoring and … Continue reading Week by week – Semester 1, LMP, IT Help, loans and reservations…
At the UCISA SS15 conference, one of the sessions was a presentation by a student, Emma Anderson, from the University of Leeds. The presentation was entitled 'It's not just Facebook and Twitter. How students use technology in their everyday lives'. It was an insightful account of the student experience and interesting from our point of … Continue reading Student views about using the library and IT help #libraries #IThelp #feedback
The IT Helpdesk is part of the Customer Services Team in Information Services. So far I have spent quite a bit of my time working on matters to do with the Library Service Desk and the Information Assistants, I now need to concentrate on the IT Helpdesk. The IT Helpdesk is physically located in two … Continue reading IT Helpdesk Customer Services Team