Category Archives: informationservices

It’s all about the conversation…and when to stop

This week has been a ‘noisy’ week – a week filled with meetings, conversations and discussions.  Mostly valuable and worthwhile, some even enjoyable in a work context, but nevertheless a lot of interactions. Team meetings with teams, catch up meetings … Continue reading

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Up-skilling and cross-skilling – staff training

Up-skilling and cross-skilling  The strategic aim is something along the lines of ensuring that all of the customer services team are cross skilled, can be co-located and record all issues and enquiries. Therefore the overarching plan is that all of … Continue reading

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Library – self service kiosks and staff cards

Our Library Self Service system and other new Information Services developments were ‘opened’ by the University Principal on the 13th September.  It was an opportunity to show off the new services that are available.  As well as the self issue … Continue reading

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