It’s all about the conversation…and when to stop

This week has been a 'noisy' week - a week filled with meetings, conversations and discussions.  Mostly valuable and worthwhile, some even enjoyable in a work context, but nevertheless a lot of interactions. Team meetings with teams, catch up meetings with Supervisors, catch up meetings with line managers, Resources and Facilities meetings, project meetings about … Continue reading It’s all about the conversation…and when to stop

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Week by week – Semester 1, LMP, IT Help, loans and reservations…

The day by day weekly summary has become, temporarily, a week by week monthly summary as time to reflect during the first few weeks of semester is scarce. Added to the usual frenetic activity has been continuing work on the process of procuring a new Library Management Platform (LMP).  During September there was scoring and … Continue reading Week by week – Semester 1, LMP, IT Help, loans and reservations…

Using google forms for feedback

Using google forms is proving to be a quick and easy way of getting feedback from students who use our Edinburgh campus library.  We have already been using them for recording quick, easily resolvable enquiries at the library service desk so decided to try them out last year for feedback.The feedback that we wanted to capture was … Continue reading Using google forms for feedback

Semester 2 More than half way…

Semester 2  - Week 10 or, in more general terms, Mid March or '2 months done 2 months to go' :)Semesters as opposed to terms mean that it feels like a long haul between January and end of May - and it is a long time to keep going for 19 weeks.  But then the … Continue reading Semester 2 More than half way…

Up-skilling and cross-skilling – staff training

Up-skilling and cross-skilling The strategic aim is something along the lines of ensuring that all of the customer services team are cross skilled, can be co-located and record all issues and enquiries. Therefore the overarching plan is that all of the library assistants (daytime, weekend, evening), information assistants and IT Helpdesk staff would be able to … Continue reading Up-skilling and cross-skilling – staff training

IT Helpdesk Customer Services Team

The IT Helpdesk is part of the Customer Services Team in Information Services. So far I have spent quite a bit of my time working on matters to do with the Library Service Desk and the Information Assistants, I now need to concentrate on the IT Helpdesk. The IT Helpdesk is physically located in two … Continue reading IT Helpdesk Customer Services Team