Mid-semester already and at the 'wading through treacle' phase. We have had the excitement of the beginning of semester with new developments such as Learning Commons 2 opening and getting the Library re-organised for the start of the refurbishment works, and now it is work, work and more work. The Library building itself is busy … Continue reading Sunny in parts…with scattered showers
Today has been about interviews. Interviewing for a part time Circulation Assistant. It went well and although we haven't made any decisions yet, I'm pleased with the possibilities. I spend a lot of time on staffing related stuff - it seems like too much time and is quite frustrating. The reasons are that we have a … Continue reading Interviews and staffing
Monday 24th July Planned meetings re IT Helpdesk system - ongoing maintenance and development Late evening opening - the Library has been open 9:00am-5:00pm Monday to Friday during June and July. From 31st July we open 9:00am-8:00pm Monday to Thursday and 9:00-5:00 Friday (closed weekends). This is mainly because exam resits take place in the … Continue reading Planning, meetings, opening times, open days, comms and library management system reports.
We now seem to be into our stride with 'out of semester' work. It takes a couple of weeks to switch from the student focused semester service to a more steady but just as busy work pattern. There are still students using the library on a daily basis mainly Masters students and international students but … Continue reading Day by day – out of semester
December update - we're nearly there at the end of semester. Last day of exams is 16th December so that is the final day for students. Then we have a week of 'normal' working up until Friday 23rd December. So, things that have been happening: Monitoring of the study spaces Managing the Learning Commons Staffing … Continue reading December update
At the UCISA SS15 conference, one of the sessions was a presentation by a student, Emma Anderson, from the University of Leeds. The presentation was entitled 'It's not just Facebook and Twitter. How students use technology in their everyday lives'. It was an insightful account of the student experience and interesting from our point of … Continue reading Student views about using the library and IT help #libraries #IThelp #feedback
The Customer Services Team that I manage consists of daytime staff, evening staff and weekend staff some of whom are full-time and some are part-time, some are semester only and some all year round. There are lots of them and obviously they are never all here at the same time. In fact it is a … Continue reading Managing a 24/7 team and service