Past, present and future…

The end of another Semester and we made it through with some success. I always expect to feel really upbeat and giddily happy at the end of the semester / academic year whereas actually it is a mixture of relief and satisfaction for all we've achieved and the service we've provided and the students that … Continue reading Past, present and future…

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A Week In The Life Of…. what’s changed 2010 – 2015? #altc

In the ALT Online Newsletter there is a feature 'A Week in The Life Of...' http://bit.ly/1FlxQpYIt is an interesting feature as it gives an insight into the daily working lives of the people involved in Learning Technologies and how diverse the roles can be. There has been a recent discussion on the ALT email list about … Continue reading A Week In The Life Of…. what’s changed 2010 – 2015? #altc

SCONUL Winter Conference 2014 #sconul2014

On Friday November 21st I attended the SCONUL Winter Conference 2014 which was held at the Royal College of Physicians, St Andrews Place, London. It is the first time I have attended the SCONUL conference and it proved to be an interesting and informative day.The conference was entitled 'The Visible Library: Demonstrating our Value' and … Continue reading SCONUL Winter Conference 2014 #sconul2014

Customer Services Group UK Conference CSGUK2014 #csguk2014

The CSGUK Annual conference was held in London at the Magic Circle on Friday 14th November 2014.  The title of the conference was 'What does excellence really look like? Tangible examples of quality in Customer Service'The welcome and introduction was given by Erin Caseley, Chair of CSGUK.The keynote speaker was Ian Creagh, Head of Administration … Continue reading Customer Services Group UK Conference CSGUK2014 #csguk2014

Do you know the impact of your service? Customer Services Practitioners Group #CSPG #Libraries

Last week I attended an event 'Do you know the impact of your service?' at University of West of Scotland, Ayr Campus.  It was organised by the Customer Services Practitioners Group which consists of people who work in University Libraries / Information Services.The keynote/discussion was delivered by Gordon Hunt, Director of Planning & Management Information Services … Continue reading Do you know the impact of your service? Customer Services Practitioners Group #CSPG #Libraries